When you create a BE WUCA environment, customers will return, communities will grow, strangers will become friends, and disagreements will decrease. We invite you to “BE WUCA!” A way to treat others!
For example: Many communities are not growing because they are not practicing BE WUCA! If you have more people that were born and raised, native-born, in your community than have moved in from outside of your community you might not be as welcoming as you think you are.
How do others want to be treated is answering the question of how do you want to be treated? What will make me feel:
Welcome means to feel at home. What will make others feel at home in my presence? Do you have a look of approachability? Welcome others when they come into your circumstances and meet them at their circumstance.
Understood is getting to understand what they want before you have them understand what you want. Understanding is valuing another’s point-of-view, meeting them more than halfway in their viewpoint and developing empathy for their circumstance. As Stephen Covey says, "seek first to understand then to be understood."
Comfortable is a personal feeling. When a person is comfortable, they have developed a sense of trust of you. Building that relationship takes integrity and following through with your promises and commitments. Giving them a feeling that they would like to return and develop a deeper relationship.
Appreciated is the most valued feeling a person desires. Most employees want appreciation from their employers more than they want an increase in money. It is just plain Gratitude in Action. Just like the saying goes; “a pat on the back goes so much farther than a kick in the pants!”
BE WUCA! A process to grow your business and turn customers into valued friends. A process that will focus your business, community, family, and church from a maintaining strategy to a growth strategy.
Let us help you create your new growth.