Have a BE WUCA!(c) Training

BE WUCA!(c)  – Deal With People Positively, and They Will Respond Positively The BE WUCA!(c) training targets “dealing with people.” If you deal with people, then this process is for you and your staff! It is a process where we encourage people to have others feel Welcome, Understood, Comfortable, and Appreciated: WUCA! We start by explaining how a person's belief system is formed and how habits and how we were raised play a role in how we treat others.

This session is great to help managers and employees understand each other and will also help them think about how they treat people on a daily basis. This workshop will:

  •  Examine how positive and negative habits and beliefs are formed through all five senses.
  • Define and understand paradigms/perceptions and how that affects a person’s well-being.
  • Develop the customer service approach to BE WUCA!©
  • Demonstrate and understand how thinking affects physical attributes of the body using applied kinesiology.
  • Discover and understand differences in personalities and how to interact with them through fun, hands-on exercises to deal with employees and customers!
  • Create a purpose statement and define what exactly you want in all areas of your life.
  • Define SMART goals. Write out specific goals in personal, business, financial, health, and recreation areas.
  • Discover how positive affirmations affect successfully achieving goals.

At the end of this training, participants will be able to:

  • Explain the WUCA © method of customer service.
  • State the four emotions of a customer.
  • Identify how interaction with co-workers, children, and parents can affect public perception of their business/program.
  • Articulate their passion and purpose.
  • Verbalize their business vision and goals.
  • Break down different personality traits.
  • Integrate the five qualities of the entrepreneurial mindset into their business model.
  • Observe paradigm shifts in different examples of visualizations.
  • Write identified beliefs and habits and determine causes and outcomes.
  • Investigate best business practices learned from other participants.

Contact us to schedule your BE WUCA!© training! The length of time depends on your needs - an hour to six or eight-hour sessions. This training has qualified for national credit through some associations, and we appreciate your consideration for your upcoming events! Call Kim at 712-250-0275! Have a great day! Take care and BE WUCA!©.

We Have Always Done It This Way!

A mother and daughter were preparing a roast for a family dinner. The daughter cut the ends off of the roast before putting it in the roaster, just as she was taught. She asked her mother, “why do we cut the ends off of the roast before we cook it?” “I am not sure,” said the mother. “I guess it makes it taste better, but let’s go ask grandma.” So they went to ask grandma. “Grandma?” asked the mother. “why did you teach me to cut the ends off of the roast before cooking it?”

“Because it makes the roast taste better,” responded Grandma. “Besides, that is the way my mother taught me. Let’s go ask her.”

So the three of them went to ask the one who started the cutting of the ends off of the roast.

“Great Grandmother, why do you cut the ends off of the roast before you cook it? Does it make the roast taste better?"

"Heavens no,” said the great grandmother. “I cut the ends off of the end of the roast because that is the only way I could get it to fit into the pan I used.”

Sometimes we have to look at the history of why we do things. Is it really necessary to continue some of the things that we do or do we do them just because we are comfortable doing it that way?

We do things just because we have always done it that way before.

When you keep doing the things to get what you get, you keep getting the things you got.

You can change without improving but you cannot improve without changing.

If you'd like to have positive change in your life, contact us to Be WUCAized!

BE WUCA!

When you create a BE WUCA environment, customers will return, communities will grow, strangers will become friends, and disagreements will decrease. We invite you to “BE WUCA!” A way to treat others!

For example: Many communities are not growing because they are not practicing BE WUCA! If you have more people that were born and raised, native-born, in your community than have moved in from outside of your community you might not be as welcoming as you think you are.

How do others want to be treated is answering the question of how do you want to be treated?  What will make me feel:

WELCOME

UNDERSTOOD

COMFORTABLE

APPRECIATED

Welcome means to feel at home.  What will make others feel at home in my presence? Do you have a look of approachability?  Welcome others when they come into your  circumstances and meet them at their circumstance.

Understood is getting to understand what they want before you have them understand what you want.  Understanding is valuing another’s point-of-view, meeting them more than halfway in their viewpoint and developing empathy for their circumstance. As Stephen Covey says, "seek first to understand then to be understood."

Comfortable is a personal feeling.  When a person is comfortable, they have developed a sense of trust of you. Building that relationship takes integrity and following through with your promises and commitments. Giving them a feeling that they would like to return and develop a deeper relationship.

Appreciated is the most valued feeling a person desires. Most employees want appreciation from their employers more than they want an increase in money. It is just plain Gratitude in Action. Just like the saying goes; “a pat on the back goes so much farther than a kick in the pants!”

BE WUCA!  A process to grow your business and turn customers into valued friends. A process that will focus your business, community, family, and church from a maintaining strategy to a growth strategy.

Let us help you create your new growth.