Spillers on the HiMama Podcast for Early Care and Education

Episode 64: Be "WUCA": Welcome, Understand, Comfort, Appreciate

Frank Spillers wants you to create a classroom environment where people (children, administrators, educators) can be engaged. "Be WUCA to yourself and the people you work with". Spillers works with different childcare providers to help them identify engagement techniques and helps them to be happy in the work they do. He often asks "Are you passionate about kids?" - if the answer is no, then Spillers says they're doing more damage to the sector than you are helping. When we have engaged people working with children, their impact is far reaching. "People will stay where they are appreciated and where they feel welcome".

 

The Preschool Podcast by HiMama

2017 Social Media Distribution

The Preschool Podcast is a platform for leaders in early childhood education to share their experiences, thoughts and insights in the world of early learning.  If you work in a daycare, child care or preschool setting, the show will provide you with practical advice on managing your organization, center or classroom, as well as thought provoking discussions about the field of early childhood education.  Our goal with The Preschool Podcast is to provide knowledge and inspiration for the leaders of tomorrow by engaging in conversation with the leaders of today!

Use a Different Set of Eyes

The new book, The Be WUCA! Way, The ART of getting along, uses grounded, research-based, take-charge "I can affect my future" techniques in an easy-to-understand format that will work. Using the exercises and ideas from its pages, you will change the way you look at things and, because you do, the things you look at will change. When you use a different set of eyes and create environments that create growth and productivity, you will live a Be WUCA! life.

A young boy, about seven, was racing his bike along a country road near his home.

As he approached an overpass, he braked hard, and came to a stop. There sat a huge truck with its trailer jammed tightly underneath the bridge.

Rescue vehicles, with lights flashing, blocked the only remaining open lane. A very large tow truck sat with engine idled, the driver puzzled at his repeated, failed attempts to dislodge the trailer.

Firefighters, policemen, truck driver, and several adult passersby gathered around the truck, all trying desperately to figure out how to free it from the bridge.

The young boy walked his bike up to the crowd. He caught the attention of a policeman. “What’s the matter, Officer?” he asked.

“The truck driver jammed his rig up under that bridge,” the patrol officer explained. “It’s stuck pretty tight. Tried several ways, but can’t seem to get it out.”

The young boy looked at the truck… then at the officer… and said matter-of-factly, “Why don’t they just let the air out of the tires?”

The officer was dumbfounded. He just shook his head, smiled at the boy, and said,

“Thanks kid!”

Have you ever looked for a way to solve a problem - maybe for days on end - turning it over and over to look at it different ways?

The successful way to solve any problem is to stop looking for the answer. When you relax and allow the problem to be solved, you find the solution that you never ever thought you would find and in a way that is all-of-a-sudden-obvious.

It's that way with your life. When you stop searching for the exact way that you think it should go and live your passion, a way will open to you. Live for today and tomorrow will open new doors that you did not see before.

10 Leadership Lessons to Be WUCA!

I want to share with you this article that I received about leadership. It is a great example of how leaders can Be WUCA! with all their people. Enjoy the guest writing! Have a Be WUCA! week.

Frank

10 Leadership Lessons By Dave Lavinsky

Both my son and daughter play Lacrosse.  In fact, my son's gotten really good and played in a 'select' league this summer.

Even though I never played Lacrosse, I was a high school and college athlete (soccer & wrestling) and am a huge proponent of kids playing sports.

I was recently sent an article written by the US Lacrosse Association entitled "10 Steps to a Positive Lacrosse Experience" on what parents can do to foster a better experience for their kids. I didn't find the article eye-opening -- just common sense stuff in my opinion -- until I started thinking about it in a business sense.

Specifically, these steps can be directly applied and serve as a great guide for being an effective leader. Let me show you why...

#1: Be supportive of your child by giving encouragement and showing an interest in his or her team.

As a leader, you need to constantly give encouragement to and show sincere interest in your employees if you want to motivate them and boost their performance.

#2: Attend games whenever possible. If you cannot attend, ask about your child's experience, not whether the team won or lost.

Great leaders see what's going on in the workplace. They walk around. They attend meetings. And they speak to their employees to understand how things are going.

#3: Be a positive role model by displaying good sportsmanship at all times to coaches, officials, opponents, and your child's teammates.

Effective leaders are positive role models. If you don't act in the manner you'd like your employees to act, they won't.

#4: Let your child set his own goals and play the game for himself/herself. Be your child's "home court advantage" by giving him or her your unconditional support regardless of how well he or she performs.

Great leaders allow their employees to set goals. Sure, those goals need to align with the organization's goals. But employees are much more successful and dedicated to achieving goals that they set or helped establish. And employees who do not meet their goals should be supported and helped so that they improve and meet their goals the next time.

#5: Let the coach coach. Refrain from giving your child advice when he or she is playing.

If your organization has multiple levels of management, this comes into play. For example, if a manager tells an employee one thing, the organization's president needs to be careful not to tell that employee conflicting information. All management needs to be on the same page - this is simply done via effective communications.

#6: Respect the decisions of the referee or umpire. This is an important part of honoring the game. Your child will pay more attention to how you act than to what you say.

Things will not always go right in organizations. Some battles you will win, and others you will lose. When you lose a battle, the answer is never to point fingers or complain about external reasons that caused the failure. Rather, you must accept the failure, and figure out how to improve and avoid failure next time.

#7: Read the rule book. A full understanding of the rules will help you enjoy the game and educate others.

In my opinion, the only real rule book in business is the ethics rule book. By being a positive role model (see #3) and showing a high degree of ethics, your employees will most likely do the same.

#8: Get to know who is in charge. Meet with the leadership of the program, whether it's school-sponsored or recreational, to discuss topics such as cost, practice and game scheduling, insurance coverage, emergency procedures, etc.

Effective leaders get involved in their industries. They go to industry events. They meet other leaders. They sit on industry boards.

No organization operates in isolation. Understand and get involved in your industry. This will help with setting industry policies, finding partner organizations, and becoming well-known, which will positively influence sales, the number of quality employees seeking to join you, etc.

#9: Get involved! A great way to support your child's Lacrosse experience is by becoming a volunteer for the program. Some of the ways you can get involved: keep the scorebook, run the clock...

See #2 -- make sure you circulate around your workplace and get involved.

#10: Sit back and enjoy the game. Remember, Lacrosse is played for FUN.

Great leaders enjoy the journey and not just the end result. Running an organization is hard work, but it should be fun. You should be doing what you love to do. And if your employees are motivated and truly care about the welfare of your organization, running your organization is an extremely rewarding experience.

Dave Lavinsky is the president and co-founder of Growthink (www.growthink.com). Since 1999, Growthink has helped thousands of business owners start, grow and sell their businesses through a myriad of services including business planning and exit strategy planning.

What You Become Starts With How You Believe You Are

When you Be WUCA! you will see a transformation in how others act toward you and how you feel about yourself! I have learned that as you think, you become, as do your expectations. It takes effort, but with a little practice and some outside coaching, you will be able to change your inner dialogue and consequently change your outcomes. To become, you have to first believe…

How do you become a good student?                                    You believe that you are.

How do you become a good teacher?                                    You believe that you are.

How do you become a good administrator?                         You believe that you are.

How do you become a good athlete?                                     You believe that you are.

How do you become a good coach?                                        You believe that you are.

How do you become a good musician?                                  You believe that you are.

How do you become a good debater?                                    You believe that you are

How do you become a good writer?                                        You believe that you are.

How do you become a good actor?                                         You believe that you are.

How do you become a good mentor?                                     You believe that you are.

How do you become a good parent?                                      You believe that you are.

 Remember the formula:  E+R=O (Event +Response=Outcome)

When you change your response (belief), you change your outcome. See the difference in these approaches from Global Horizons and Dr. Wayne Dyer:

From:   "We’ve always fought in this relationship."

To:        "I’ll work at being peaceful and not allow anyone to bring me down."

From:   "My children have never shown me any respect."

To:        "I intend to teach my children to respect all of life, and I’ll treat them in the same way."

From:   "I’m so annoyed with my family. They just don’t understand me and they never have."

To:        "I love my family; they don’t see things my way, but I don’t expect them to. I’m totally focused on my own intention, and I send them love."

From:   "I make myself sick trying to please everyone else."

To:        "I’m on purpose and doing what I signed up to do in this lifetime."

From:   "I feel so unappreciated by those I serve that it sometimes makes me cry."

To:        "I do what I do because it’s my purpose and my destiny to do so."

From:   "No matter what I do or say, it seems as if I can’t win."

To:        "I do what my heart tells me to do with love, kindness, and beauty."

“Why is everyone here so happy except me?"

"Because they have learned to see goodness and beauty everywhere," said the Master.

‘Why don’t I see goodness and beauty everywhere?’

"Because you cannot see outside of you what you fail to see inside.

When you change your response to situations to a new way of looking at the world, your world will change. Make it a habit this week that you will move from not believing in yourself to believing that you will literally move toward what you believe and think about.

 Let no one stand between you and your belief. It is the only thing that has built dreams, created ambitions, and achieved success. Be WUCA!

Searching for Your Eagle

What level of leader are you?

  • Eagles always make things happen
  • Eagles see and seize opportunities
  • Eagles influence the opinions and actions of others
  • Eagles add value to you and to the organization
  • Eagles draw eagles to them
  • Eagles provide ideas which help the organization
  • Eagles posses an uncommon great attitude
  • Eagles live up to their word

John Maxwell talks about his “Five Levels of Leadership” in  his books.  Where do you land as a  leader?  What kind of leader do you follow and respect?

POSITION Rights

Influence will not extend beyond the lines of your job description. People follow because they have to.  The longer you stay here, the higher the turnover and the lower the morale.

PERMISSION Relationships

People follow because they want to.  People will follow you beyond your stated authority.  This level allows work to be fun. Caution:  Staying too long on this level without rising will cause highly motivated people to become restless.

PRODUCTION Results

People follow because of what you have done for the organization.   This is where success is sensed by most people.  They like you and what you are doing.  Problems are fixed with very little effort because of momentum.

PEOPLE DEVELOPMENT Reproduction

People follow because of what you have done for them. This is where long-range growth occurs.  Your commitment to developing leaders will insure ongoing growth to the organization and to people.  Do whatever you can to achieve and stay on this level.

PERSONHOOD Respect

People follow because of who you are and what you represent. This step is reserved for leaders who have spent years growing people and organizations.  Few make it.  Those who do are bigger than life.

You want to choose a level that you are comfortable with to lead.  Always strive to move up the list to become the best leader you can. Leadership is all about getting other people to become what they can become.  Give a hand-up and you will receive rewards that you could not imagine.

The Need for Approval from Others

"You must begin to trust yourself. If you do not, then you will forever be looking to others to prove your own merit to you, and you will never be satisfied. You will always be  asking others what to do and at the same time resenting those from whom you seek such aid." Author unknown When we are growing up, we are constantly told what do by others. Other people shape us and teach us about the world and ourselves. Rarely are we encouraged to listen to ourselves: our hearts, bodies, and minds. We are taught to value other's opinions more than our own.

Trusting ourselves is, therefore, something that doesn't come easily, and loving  ourselves is almost impossible, because we seek to please others and not ourselves. Just think, if we were all to take individual responsibility for our own lives and our own happiness, then there would be no need to call anyone else selfish, because we would not be dependent on others to make us happy or to validate our worth.

Lou Holtz, the great football coach said, “If you desperately need people to like you, you will never have their respect. You must be willing to tell people when they do not meet the standards of excellence and you must be willing to correct their mistakes. You must be willing to look for the things people do right. More importantly, if we catch people doing things right, that will motivate them and make them enthusiastic and give them the passion to do the correct thing.”

Holding people accountable for their actions is an important step in leadership. Building people up to become what they can become requires accountability. A person cannot become what they can become when they do anything halfway. When a person does not do their best, they not only cheat other people, but they cheat themselves.  Everyone loses out on something that they can get of value from you.

The best way to become the best you can become is to be of service to others. So what does lead to success for people?

1. Have passion for what you do.

2. Persist and work through all of the rejections, critisisms, and people that will tell you you will not succeed.

3. Be good at what you do.

4. Listen and observe others and solve their problems.

5. Serve others something of value.

The best way to get approval from others, is to give others approval. A leader isn't good because they are right, they are good because they are willing to learn from others and to trust others.

Be WUCA!(c) to others. Be Welcome, Understand, Comfort, and Appreciate!

Your Self-Talk Determines Your Health

Your voice is the voice that you listen to the most. So stop and consider what you say to yourself. It will be the healthiest thing that you have ever done because you become what you think about. 

What if, as a nation, we did not listen to the news? What if, as a nation, we did not listen to the so-called experts on the economy tell us how bad it is out there?

I agree that we need knowledge of what is going on, but really, the repetition of how bad it is plays on the mind and has the power to make it "true."

Look at all the businesses making record profits, but who are not hiring or expanding because of the information they are hearing. If the economy is so bad, why do they have record profits?

It is that way with everything we think about.

Do you always get a cold a certain time of year? Do you fulfill your own expectations?

Before you try something, do you ever tell yourself that it is not going to turn out the way you wanted? What's your end result?

It is no wonder that drug companies are making record profits. We are eating right out of their hands. Did you know that up to 60% of the most popular drugs sold today deal with emotional issues like depression, stress, and high blood pressure? Have you noticed that the ads for these are broadcast around the evening news? Do you think there is a coincidence?

More and more people are dying of stress-related illnesses then ever before. Do you think that it is because 75% of the information that you hear in a day is negative? Most of the information you hear is coming into your belief system and you are accepting what is being said. When you believe what you hear, your body reacts in the way of your belief.

We listen to the newscast and get depressed, and then watch the commercials from a drug company that says this drug will cure our depression.

You need to combat your thoughts and protect your belief system. If you don't, you will likely go down the path well-traveled by many others, because if you always DO, what you've always DONE, you'll always GET, what you've always GOT!

It is because of the way you think and the way you think about yourself and your well-being.

Only one person can change your life and that person is you. You are accountable to you and accountable for your outcomes, but sometimes it's nice to have accountability partner.

We help people get on the right path. Be WUCA!(c) Coaching is a way for you to feel right about what you are doing and get your body and mind in alignment. We use techniques that will help you develop the habits that you need to be successful in your career, education, and relationships.

When you change your thinking, you change your life! Take a step forward today!

The “NO DRAMA” Club

School is back in session, workers are back from vacation, and families are getting back into their usual routines. Everything is in place including all the drama that goes along with students and adults.

Is it one of those days where all you hear is someone else’s whine, “Did you hear about what she did?” “Do you know how he made me feel when he said that?” “I can’t believe that they wore that with that outfit!”  "She/he stole my boyfriend/girlfriend!" “I got back at them for spreading that rumor about me!”

Drama, drama, drama! Some can’t get enough, some have had enough.

If you have had it with drama in your life or having people around that need to create drama, here is a great method to get rid of it all.

Whenever you are around a person who wants to create drama, write down one thing every day that you appreciate about that person and tell them what you appreciate about them.

Answer these three questions –

  • What do I value about the person causing the drama?
  • What are their interests, needs, and desires?
  • How can I be more generous toward them?

Regardless of whether or not they deserve it, and regardless of what you might get out of it yourself, write down your answers to the questions and then tell them.

You will be surprised how fast the drama disappears. It will be gone.

You see, people that you appreciate will respond in a positive manner and appreciate you.

When you help others to discover their purpose and passion, they will respond in a very different way toward you. There are two great days in a person’s life:

  • The day a person is born and
  • the day they discover why.

When you help a person do that, you will change their life and they will not want to be in the middle of drama either. Help them go on a bad habit diet and get rid of the “Whine” flu.

When you change the way you look at people, the people that you look at change!

When you are:

  • Welcoming – smile!  A smile will open the door to great relationships.
  • Understanding – listen! When you listen to someone it shows you care.
  • Comfortable - be friendly! You will meet their needs.
  • Appreciative – show gratitude! Be grateful for who they are and your relationship with them.

In other words, to get rid of the drama in your life:

Be WUCA!(c)

Have a BE WUCA!(c) Training

BE WUCA!(c)  – Deal With People Positively, and They Will Respond Positively The BE WUCA!(c) training targets “dealing with people.” If you deal with people, then this process is for you and your staff! It is a process where we encourage people to have others feel Welcome, Understood, Comfortable, and Appreciated: WUCA! We start by explaining how a person's belief system is formed and how habits and how we were raised play a role in how we treat others.

This session is great to help managers and employees understand each other and will also help them think about how they treat people on a daily basis. This workshop will:

  •  Examine how positive and negative habits and beliefs are formed through all five senses.
  • Define and understand paradigms/perceptions and how that affects a person’s well-being.
  • Develop the customer service approach to BE WUCA!©
  • Demonstrate and understand how thinking affects physical attributes of the body using applied kinesiology.
  • Discover and understand differences in personalities and how to interact with them through fun, hands-on exercises to deal with employees and customers!
  • Create a purpose statement and define what exactly you want in all areas of your life.
  • Define SMART goals. Write out specific goals in personal, business, financial, health, and recreation areas.
  • Discover how positive affirmations affect successfully achieving goals.

At the end of this training, participants will be able to:

  • Explain the WUCA © method of customer service.
  • State the four emotions of a customer.
  • Identify how interaction with co-workers, children, and parents can affect public perception of their business/program.
  • Articulate their passion and purpose.
  • Verbalize their business vision and goals.
  • Break down different personality traits.
  • Integrate the five qualities of the entrepreneurial mindset into their business model.
  • Observe paradigm shifts in different examples of visualizations.
  • Write identified beliefs and habits and determine causes and outcomes.
  • Investigate best business practices learned from other participants.

Contact us to schedule your BE WUCA!© training! The length of time depends on your needs - an hour to six or eight-hour sessions. This training has qualified for national credit through some associations, and we appreciate your consideration for your upcoming events! Call Kim at 712-250-0275! Have a great day! Take care and BE WUCA!©.

We Have Always Done It This Way!

A mother and daughter were preparing a roast for a family dinner. The daughter cut the ends off of the roast before putting it in the roaster, just as she was taught. She asked her mother, “why do we cut the ends off of the roast before we cook it?” “I am not sure,” said the mother. “I guess it makes it taste better, but let’s go ask grandma.” So they went to ask grandma. “Grandma?” asked the mother. “why did you teach me to cut the ends off of the roast before cooking it?”

“Because it makes the roast taste better,” responded Grandma. “Besides, that is the way my mother taught me. Let’s go ask her.”

So the three of them went to ask the one who started the cutting of the ends off of the roast.

“Great Grandmother, why do you cut the ends off of the roast before you cook it? Does it make the roast taste better?"

"Heavens no,” said the great grandmother. “I cut the ends off of the end of the roast because that is the only way I could get it to fit into the pan I used.”

Sometimes we have to look at the history of why we do things. Is it really necessary to continue some of the things that we do or do we do them just because we are comfortable doing it that way?

We do things just because we have always done it that way before.

When you keep doing the things to get what you get, you keep getting the things you got.

You can change without improving but you cannot improve without changing.

If you'd like to have positive change in your life, contact us to Be WUCAized!

Plan from Imagination, not Memory.

As Yogi Bera said; “THE FUTURE AIN’T WHAT IT USED TO BE!” For hundreds of years, the world of business stayed pretty much the same, so what you learned from experience could be used for a long, long time. In fact, experience was your insurance policy. It almost guaranteed success.

If you are to grow and prosper in sustainable ways, entrepreneurial thinking needs to be valued and encouraged at all levels of leadership. You can no longer use the term “WE’VE NEVER DONE IT THAT WAY BEFORE!!!!” It takes hard work and effort to change, as change does not come easily.

Experience is not as helpful as it used to be.  The world is changing so rapidly that your experience may not always be a very good guide for the future.

Not convinced? Just take a look at a few facts:

Today, the body of knowledge known to mankind doubles every 907 days.

Our computing ability and capacity doubles every 14 months.

We once marveled at the advanced technology on Apollo 13.  Today your car has more technology than that rocket.

The first UNIVAC computer filled an entire room, but today your wristwatch has more power than that computer.

The average 21-year-old today can expect 11 to 14 jobs and two to three major career changes.

The average 21-year-old today can expect to spend more time taking care of his parents than his children.

Right now we have more people living on the planet than have ever died in the past.

You, your business, or your organization is not immune to the change process. You cannot be a leadership organization that is based upon traditions. You need to use imagination as new directions and partnerships are being developed. Will this make some people nervous, uncomfortable and complain?  Yes! Will it be worth it?  In my experience, yes!

Entrepreneurship and entrepreneurial thinking involves seeing opportunities and having the ability to take and manage risks. It can emerge from industry experience or happen by accident coming from a hobby. It may result from developing local ideas or bringing new entrepreneurial talent into the community and requires individual as well as community attitude, vision, and passion to create.

You have two choices: choose to be proactive and be determined to make things happen, or be reactive and complain about things that happen to you because you choose to sit back and watch.

Economic and entrepreneurial development requires innovative thinking and new ways of doing  things as well as constantly changing and developing leadership.

Development requires all people in the organization to work together for a common vision.  Development is an attitude, as well as action.

You will hear people express how happy they are for change to take place, and those who complain because of change. You can make up your own mind how to react to change, but one thing is certain, the world is changing at a faster rate than ever before and there are no signs that point to it slowing down.

What will you do to lead this new type of thinking?  Refer to your experiences when appropriate and learn from them, but consider Wayne Gretsky’s approach to planning. As one of the greatest hockey stars of all time, he was asked what made him so successful.  He said, “I SKATE TO WHERE I THINK THE PUCK WILL BE.”

In today’s world, you have to go out and meet the opportunity and work to make it happen.

To learn more about creating those opportunities, contact me at www.bewuca.com.

Together we can create success in your life.

Appreciation Stops Negative Thoughts!

"How do I stop my negative thoughts?" is a question that Ihave been asked many times. If you have ever asked this question, then you will feel such enormous relief in knowing the answer, because it is so simple. How do you stop negative thoughts?

You show appreciation and plant good thoughts!

When you try to stop negative thoughts, you are focusing on what you don't want - negative thoughts - and you will attract an abundance of them. They can never disappear if you are focused on them. The "stop" part is irrelevant - the negative thoughts are your focus. It doesn't matter if you are trying to stop negative thoughts or control them or push them away, the result is the same. Your focus is on negative thoughts, and by the law of attraction, you are inviting more of them to you.

The truth is always simple and it is always easy. To stop negative thoughts, just plant good thoughts! Deliberately plant good thoughts!

You plant good thoughts by making it a daily practice to appreciate all the things in your day. Appreciate your health, your car, your home, your family, your job, your friends, your surroundings, your meals, your pets, and the magnificent beauty of the day.

Appreciate, compliment, praise, and give thanks for all things. Every time you say "Thank you," it is a good thought! As you plant more and more good thoughts, the negative thoughts will be wiped out. Why? Because your focus is on good thoughts, and what you focus on, you attract.

So don't give any attention to negative thoughts. Don't worry about them. If any come, make light of them, shrug them off, and let them be your reminder to deliberately think more good thoughts now.

The more appreciating thoughts you can plant in a day, the faster your life will be utterly transformed into all good. If you spend only one day speaking of good things and saying "Thank you" at every single opportunity, you will not believe your tomorrow. Deliberately thinking good thoughts is exactly like planting seeds. As you think good thoughts you are planting good seeds inside you, and the  universe will transform those seeds into a garden of paradise.

How will the garden of paradise appear? As your life!

BE WUCA!(c) Companies Hold Employee Turnover to a Minimum

When you are a BE WUCA!(c) employer, you will hold down employee turnover, employee grumblings to a minimum, and build productivity to new levels. WHY? Appreciation goes a long way and produces maximum benefits!

No, Millennials Don’t Expect a Trophy For Every Little Thing They Do at Work#more-26058.

BE WUCA!

When you create a BE WUCA environment, customers will return, communities will grow, strangers will become friends, and disagreements will decrease. We invite you to “BE WUCA!” A way to treat others!

For example: Many communities are not growing because they are not practicing BE WUCA! If you have more people that were born and raised, native-born, in your community than have moved in from outside of your community you might not be as welcoming as you think you are.

How do others want to be treated is answering the question of how do you want to be treated?  What will make me feel:

WELCOME

UNDERSTOOD

COMFORTABLE

APPRECIATED

Welcome means to feel at home.  What will make others feel at home in my presence? Do you have a look of approachability?  Welcome others when they come into your  circumstances and meet them at their circumstance.

Understood is getting to understand what they want before you have them understand what you want.  Understanding is valuing another’s point-of-view, meeting them more than halfway in their viewpoint and developing empathy for their circumstance. As Stephen Covey says, "seek first to understand then to be understood."

Comfortable is a personal feeling.  When a person is comfortable, they have developed a sense of trust of you. Building that relationship takes integrity and following through with your promises and commitments. Giving them a feeling that they would like to return and develop a deeper relationship.

Appreciated is the most valued feeling a person desires. Most employees want appreciation from their employers more than they want an increase in money. It is just plain Gratitude in Action. Just like the saying goes; “a pat on the back goes so much farther than a kick in the pants!”

BE WUCA!  A process to grow your business and turn customers into valued friends. A process that will focus your business, community, family, and church from a maintaining strategy to a growth strategy.

Let us help you create your new growth.